Critics’ reviews

Personal Shopper (2016)

25 reviews from 25 publications. Critics’ score 69: 17 positive, 5 mixed, 3 negative.

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69
Positive
17
Mixed
5
Negative
3

Most critics like Olivier Assayas’s second film with Kristen Stewart, and admirers and doubters alike put Stewart at the centre of the case. Her performance as Maureen, a grieving personal shopper and medium, is called magnetic, fidgety and naturalistic, and several reviews describe the film as close to a one-woman show. Praise clusters on the text-message sequences, which many single out as the film’s most frightening stretch, turning a phone screen into a source of dread.

The reservations concern shape. A sizeable minority find the ghost story, thriller, grief drama and fashion satire never fuse, with loose ends and an ending that leaves people perplexed, and some feel Assayas withholds too much. The spread is wide, from full marks at The Telegraph to The Hollywood Reporter dismissing it as empty hokum and Eye for Film arguing the text exchanges kill the tension rather than build it. The harshest notices come from Cannes; the reviews on release are warmer.

The Telegraph
16 March 2017 · ★★★★★
100

The review calls it a nerve-jangling ghost mystery in which Kristen Stewart transfixes as the psychic personal shopper, commending the film's fluency, poise, and spellbinding central performance in its second collaboration with Assayas.

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Los Angeles Times
9 March 2017 · Justin Chang
90*

The critic calls it a gripping portrait of solitude and a hell of a one-woman show for Stewart, praising its portrayal of grief and modern anxieties. The iPhone sequences are singled out as a brilliantly sustained Hitchcockian centerpiece turning technology into dread.

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The Guardian
16 March 2017 · Peter Bradshaw
85*

The critic praises the film as a stylish, mysterious ghost story and character study held together by Kristen Stewart's outstanding, naturalistic performance as a haunted personal shopper and medium. They highlight its uncanny ambiguity, poignant exploration of grief and loneliness, and standout sequences involving texts and couture.

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Time Out
17 May 2016 · festival review · Guy Lodge
85*

Kristen Stewart delivers a galvanising performance in Assayas's bewitching, unconventional ghost story set in Paris. The film thrives on shifting ambiguities and Stewart's quizzical presence as a haunted personal shopper.

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Little White Lies
14 March 2017 · 4/4/4 · Manuela Lazic
80

Kristen Stewart excels in this strange, surprising and occasionally sublime film, projecting anguish and ambiguity with unmatched skill. Assayas builds a multi-faceted character around grief and spirituality but occasionally veers into the ridiculous with its tech-mysticism interplay.

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The New Yorker
10 March 2017 · Anthony Lane
80*

The critic finds the film a weird but effective amalgam of ghost story, thriller and identity search that works despite its oddities. Kristen Stewart's fidgety, bereft performance provides proof of life amid the supernatural elements.

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Evening Standard
1 June 2016 · festival review · David Sexton
75*

Assayas's arty cocktail of haunted house and psychological drama leaves open whether events are real or imagined, but Kristen Stewart is highly watchable in the lead.

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Sight and Sound
17 May 2016 · festival review · Nick James
75*

The review praises Kristen Stewart's enigmatic, magnetically watchable performance as the grieving medium Maureen. It highlights Assayas's straightforward handling of ghostly elements and the tension-building SMS sequences as effective explorations of grief.

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Slant Magazine
17 May 2016 · festival review
75*

The critic praises Assayas's film as the better of two at Cannes for its shock of the strange and Stewart's virtuosic performance that projects strength masking vulnerability.

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Empire
16 March 2017 · Olly Richards
70*

The film is a peculiar muddle that doesn't entirely work as a ghost story or thriller, with loose ends and uneven scares, but it excels as an atmospheric character piece.

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The AV Club
17 May 2016 · B- · Mike D'Angelo
70

The critic calls it a must-see for its singular vision and genuinely frightening effects but notes it never fuses its ideas into a satisfying whole, making it underwhelming overall.

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The New York Times
9 March 2017 · Critic's Pick · A.O. Scott
70*

The critic praises the film as a raw study in grief that is also a supernatural thriller and inquiry into modern life. Kristen Stewart's self-enclosed detachment is highlighted as a peculiar form of intensity.

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Vulture
10 March 2017
65*

The critic loves nearly all of the maddeningly elusive mood piece for its beauty and Stewart's performance but finds it unsatisfying due to the director's arty withholding and failure to deliver on genre elements.

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Screen Daily
16 May 2016 · festival review
50*

Stewart's committed performance holds together this odd hybrid of ghost story, thriller and satire about a young woman's search for closure after her twin's death. The film lacks the style and verve of comparable genre works and received downbeat notices at Cannes.

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Variety
16 May 2016 · festival review
50*

The review describes a broken but never boring mix of horror, workplace drama and identity search that is likely to divide audiences. It notes the unconventional study of spiritual crisis and the director's bold reunion with Stewart.

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The Times
17 March 2017 · ★★☆☆☆ · Ed Potton
30*

The critic finds the arthouse fashion horror unusual and unsettling but not as clever as it thinks it is, noting its aimless quality and Stewart's mopey performance amid long wordless scenes.

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The Hollywood Reporter
16 May 2016 · festival review · Todd McCarthy
20*

The critic finds the film an aggravatingly empty would-be suspense piece that even Kristen Stewart cannot elevate, calling it spooky hokum from start to finish.

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Collider
9 March 2017 · A- · Brian Formo
90

The critic finds Kristen Stewart brilliant in her near-solo performance as a grieving medium and calls the film a divisive but ultimately rewarding exploration of communication failures. It singles out the extended text-message sequences for capturing the anxiety and isolation of modern digital interactions.

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Den of Geek
17 March 2017 · ★★★★ · Ryan Lambie
80

The film builds unrelenting tension through its mix of supernatural and thriller elements rather than relying on jump scares. Kristen Stewart delivers a compelling, introspective lead performance as a character navigating grief and modern isolation.

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The Ringer
13 March 2017 · K. Austin Collins
80*

The critic calls the film a perfect modern ghost story that blends supernatural elements with themes of contact and self-identity, praising Assayas for welding the strands into a challenging whole. It singles out Kristen Stewart’s magnetic, physical performance and the way the film captures fleeting presences in the digital and spectral worlds.

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The Skinny
13 October 2016 · ★★★★ · Ben Nicholson
80

Assayas crafts an unsettling modern ghost story that explores grief, identity, and technological disconnection through effective use of text-message tension. Kristen Stewart gives a career-best performance as the isolated protagonist.

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The Wrap
10 March 2017
70*

The critic finds the film a captivating arthouse thriller that keeps audiences engaged with its enigmatic storytelling. Assayas is singled out for skillfully incorporating modern technology like text messages into the narrative tension.

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The Playlist
16 May 2016 · C+ · Jessica Kiang
63

The film is a messy, deeply unsatisfying jumble of ghost story, grief drama, murder mystery and fashion satire that only occasionally clicks in overlapping moments. It is peculiarly watchable moment-to-moment thanks to Stewart's charisma and some evocative sequences, but the strands never cohere and the ending leaves viewers perplexed.

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HeyUGuys
18 May 2016 · festival review · Jo-Ann Titmarsh
60*

The critic finds the film an intriguing but uneven supernatural drama that is sometimes daft and occasionally terrifying. Stewart carries the film with a strong performance conveying grief and fear, and the text-message thriller sequences are its strongest element, though some scenes and dialogue fall flat.

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Eye for Film
19 May 2016 · festival review · Richard Mowe
30*

The critic argues that Stewart cannot make her isolated, grief-stricken character come alive and that prolonged on-screen text exchanges kill any tension or interest. The film promises much with its ghost story and fashion-world backdrop but ultimately fails to deliver due to thin backstory and unengaging execution.

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Ordered by the weight we give each publication, then by score. Scores are normalised to 100; * means inferred from an unrated review. Summaries are ours, not quotations; follow the links for the reviews themselves. How we rate