Most critics find You’ve Got Mail pleasant without finding it much more than that: the score sits in the middle, and the reviews are spread fairly evenly across positive, mixed and negative. Where there is agreement, it is on the leads. Nearly every review, whether it ends up for or against the film, singles out the rapport between Tom Hanks and Meg Ryan, and the warmer notices credit Nora Ephron with a lively touch and a fondly photographed Manhattan.
The reservations gather around the romance itself. Several critics find the central relationship oddly unromantic, closer to a business arrangement than a courtship, and the supporting cast is repeatedly described as underused. The harsher reviews go further, calling the film too sweet, too cute and short on wit, and Time Out judges it a poor remake of Lubitsch’s original. The spread is wide: Variety and Total Film are firmly won over, while Slant and Eye for Film are not.
