Critics’ reviews

You've Got Mail (1998)

9 reviews from 9 publications. Critics’ score 57: 2 positive, 4 mixed, 3 negative.

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57
Positive
2
Mixed
4
Negative
3

Most critics find You’ve Got Mail pleasant without finding it much more than that: the score sits in the middle, and the reviews are spread fairly evenly across positive, mixed and negative. Where there is agreement, it is on the leads. Nearly every review, whether it ends up for or against the film, singles out the rapport between Tom Hanks and Meg Ryan, and the warmer notices credit Nora Ephron with a lively touch and a fondly photographed Manhattan.

The reservations gather around the romance itself. Several critics find the central relationship oddly unromantic, closer to a business arrangement than a courtship, and the supporting cast is repeatedly described as underused. The harsher reviews go further, calling the film too sweet, too cute and short on wit, and Time Out judges it a poor remake of Lubitsch’s original. The spread is wide: Variety and Total Film are firmly won over, while Slant and Eye for Film are not.

Total Film
26 February 1999 · ★★★★ · Total Film
80

The review calls it a charming, classy romantic comedy that proves Ephron, Hanks and Ryan are in a class of their own. It praises the leads’ comic timing and Manhattan’s lovingly captured atmosphere, while noting the supporting cast is underused.

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Variety
13 December 1998 · Lael Loewenstein
80*

The critic calls the film a winning romantic comedy and an especially successful version of a familiar story. She praises Hanks and Ryan’s chemistry and Ephron’s lively direction, while faulting the weak supporting roles.

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RogerEbert.com
65*

The page does not reveal the critic’s verdict. It provides no praise or complaint to identify.

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The New York Times
18 December 1998
64*

The page could not be accessed, so the critic’s verdict is unavailable. No specific praise or complaint can be verified from the supplied text.

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Radio Times
★★★ · David Parkinson
60

Parkinson finds the romantic comedy winsome but ultimately frustratingly unromantic and less amusing than it should be. He particularly faults the leads’ relationship, which feels more like a merger than an infatuation.

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Empire
1 January 2000 · Angie Errigo
58*

Errigo finds the film sweet-natured and entertaining, but ultimately too slight to sustain its length. She praises the ingratiating chemistry between Hanks and Ryan, while faulting the writing and direction for a weak romantic payoff.

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Slant Magazine
29 March 2011 · John Lingan
35*

The critic finds the film irritating and overly cute, though its final half-hour becomes charming once it drops the corporate conflict. He praises the leads’ rapport and the sequence of initially platonic outings, while faulting the film for sanitizing its source material.

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Time Out
· GA
30*

The available description suggests the critic considers Ephron’s remake inferior to Lubitsch’s original. The comparison to the original is the only discernible criticism; the review text is unavailable.

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Eye for Film
19 January 2001 · Angus Wolfe Murray
30*

The critic finds the film overly sweet and lacking in wit, humor, and originality. The online-message romance works as a fantasy love outlet, but the overall package feels overpriced.

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Ordered by the weight we give each publication, then by score. Scores are normalised to 100; * means inferred from an unrated review. Summaries are ours, not quotations; follow the links for the reviews themselves. How we rate